Shipping Policy
This policy explains, in full, how Eazy Phones ships smartphones, smart watches, headphones & earphones, and tablets from our Ontario, Canada fulfillment operation to customers in Canada and the United States — including cut-off times, processing and delivery windows, shipping costs, carriers, customs and taxes, and what happens if something goes wrong in transit.
Where We Ship
Eazy Phones is a Canadian-registered retailer, and every order is fulfilled and dispatched from our Ontario operation. We currently ship to two destinations only:
Canada
All 10 provinces and 3 territories, to a valid residential or commercial street address.
United States
All 50 states and Washington, D.C., to a valid residential or commercial street address.
We do not ship outside Canada and the United States. If an order is placed with a shipping address outside these two countries, it will be cancelled and refunded in full. We also cannot deliver to P.O. boxes, military (APO/FPO/DPO) addresses, or third-party freight-forwarding addresses, because our carriers require a physical street address to clear customs and obtain a delivery signature where applicable.
When We Start Working On Your Order
Processing is the time we take to verify payment, pick, and pack your item before it is handed to the carrier. It is separate from — and happens before — shipping (transit) time.
| Order cut-off time | 4:00 PM (16:00) Eastern Time (Toronto), Monday–Friday |
|---|---|
| Processing time | 0–2 business days (Monday–Friday, excluding statutory holidays) |
| Orders placed after cut-off | Processing begins the next business day |
| Orders placed on weekends or holidays | Processing begins the next business day |
Example: an order placed at 2:00 PM ET on a Tuesday enters processing that day. An order placed at 6:00 PM ET on a Friday enters processing the following Monday.
How Long Delivery Takes
Total delivery time is the sum of processing time and transit time (the time the carrier spends moving the package to your address).
| Processing time | 0–2 business days |
|---|---|
| Transit time (Canada & United States) | 0–4 business days |
| Total estimated delivery time | 0–6 business days from order placement |
| Business days | Monday–Friday, excluding Canadian and U.S. federal holidays |
Delivery estimates are calculated from the moment an order is placed and are provided in good faith based on standard carrier performance. They are estimates, not guarantees — remote or rural addresses, incomplete address information, severe weather, and customs processing at the Canada–U.S. border can occasionally extend delivery beyond the stated window. We will proactively notify you by email if we become aware of a delay affecting your order.
Free Shipping — No Minimum, No Hidden Fees
Every order shipped to a Canadian or U.S. address ships free of charge. There is no minimum order value required to qualify, and the price shown at checkout is the total price you pay for shipping — nothing is added at delivery.
Who Delivers Your Order
DHL Express
Used for a large share of cross-border and domestic shipments, offering end-to-end tracked delivery with signature confirmation on higher-value orders.
FedEx
Our secondary carrier for both Canadian and U.S. deliveries, selected based on destination and service availability at time of dispatch.
Once your order ships, we email a tracking number and carrier link to the address on your account within 0–2 business days of dispatch. You can follow your shipment's progress directly on the carrier's website at any time before delivery.
Exactly What You Pay, and Why
Because Eazy Phones ships from Canada, how customs and tax are handled depends on where your order is going. We explain both cases below so there is no ambiguity about what is included in your checkout price.
Domestic shipment — no customs, tax shown at checkout
A Canadian order does not cross an international border, so no import duty or customs brokerage fee applies. Applicable Canadian sales tax (GST, HST, or PST/QST, depending on your province) is calculated automatically based on your shipping address and shown as a separate line item at checkout. The total shown at checkout is the final amount charged — nothing further is collected on delivery.
Cross-border shipment — Delivered Duty Paid (DDP)
A U.S. order crosses the Canada–U.S. border and is shipped on a Delivered Duty Paid (DDP) basis. Eazy Phones pre-pays all applicable U.S. import duties, customs brokerage fees, and processing charges directly to the carrier before your order leaves Canada. Where U.S. state or local sales tax is required to be collected on your order, it is calculated and shown at checkout. You will not be asked to pay any additional customs duty, brokerage fee, or "collect on delivery" charge when your package arrives.
No hidden fees, no exceptions. Whether your order ships within Canada or across the border into the United States, the price you confirm at checkout — item price, shipping (free), and any tax shown — is the complete and final price. If a carrier or customs authority ever attempts to collect an additional duty or brokerage fee that was already prepaid, contact us immediately and we will resolve it at no cost to you.
Getting Your Order to the Right Place
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1
Double-check your address before checkout. You are responsible for entering a complete and accurate shipping address, including unit/apartment number. We are not able to redirect a package once it has been handed to the carrier.
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2
If a delivery attempt is missed, the carrier will typically leave a notice and attempt redelivery, or hold the package at a local depot for a limited number of days for pickup, per that carrier's standard process.
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3
If a package is returned to us as undeliverable due to an incorrect address, repeated failed delivery attempts, or refusal at the door, we will contact you by email to arrange reshipment (additional shipping charges may apply for a corrected address) or a refund of the item price, less any return shipping and non-recoverable customs costs already incurred.
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4
If your tracking shows "delivered" but you have not received your order, contact us within 5 business days so we can open a trace investigation with the carrier promptly.
When Things Beyond Our Control Cause a Delay
On rare occasions, delivery can be delayed by events that are outside our reasonable control, including severe weather, natural disasters, labour disruptions or strikes at a carrier or border crossing, customs holds for inspection, and periods of unusually high shipping volume (for example, around major holidays). In these situations, we will keep you informed of any known delay affecting your order and continue to work with our carriers to complete delivery as quickly as possible. These circumstances do not change the free-shipping, DDP, or no-hidden-fee commitments set out above.
How We Pack What We Ship
Our catalogue is limited to four product categories, and the same packing and handling standards apply across all of them:
Smartphones
Shipped new, unused, and factory-sealed in original manufacturer retail packaging, boxed inside a protective outer shipping carton.
Smart watches
Shipped in sealed retail packaging with charging accessories included as specified on the product page.
Headphones & earphones
Shipped in sealed retail packaging inside a protective outer carton to prevent movement in transit.
Tablets
Shipped new and factory-sealed, packed with additional corner and edge protection appropriate to screen size.
Lithium-battery compliance. Every device we ship contains a lithium-ion battery. All shipments are packed and labelled in accordance with IATA, PHMSA, and Transport Canada dangerous-goods regulations for battery-equipped consumer electronics, using the carrier's approved lithium-battery shipping service.
"Global Version" devices. Where a listing is marked Global Version, this is disclosed on the product page before purchase. These units ship with multi-region firmware and standard (non-carrier-specific) accessories, and this labelling does not affect shipping cost, carrier, cut-off time, or delivery window — all shipping terms on this page apply equally to every product we sell.
If You Need to Send Something Back
Shipping charges are not applicable to return eligibility since all orders ship free. Full detail on return windows, eligibility conditions, and refund timelines is kept in one authoritative place — our Returns & Refund Policy — rather than restated here to avoid any risk of inconsistency between pages.
Talk to Our Ontario-Based Support Desk
| Company | Eazy Phones |
|---|---|
| Address | 4140 Steeles Ave W, Unit 4, Vaughan (Woodbridge), Ontario, L4L 4V3, Canada |
| support@eazyphones.com | |
| Phone | +1 416 817 4612 |
| Support hours | Monday–Friday, 9:00 AM–5:00 PM Eastern Time |
| Typical response time | Within 1 business day |
This Shipping Policy forms part of our Terms of Service and applies to every order placed on eazyphones.com. We may update this page from time to time to reflect changes to our carriers, service area, or handling process; the "Last updated" date above always reflects the current version.