About Us | Eazy Phones

Genuine devices.
Honest pricing.
A team you can actually reach.

Eazy Phones is a Vaughan, Ontario-based retailer of new, factory-sealed smartphones, tablets, smart watches, and audio accessories, shipped to customers across Canada and the United States with all duties and taxes settled before you ever see a bill.

Last updated & effective: July 17, 2026
Business Identity

Who We Are

Eazy Phones is the trading name of a registered Canadian retail business specializing in imported "Global Version" mobile devices — smartphones, tablets, smart watches, and audio accessories — from established manufacturers. We operate a single online storefront, ship exclusively within Canada and the United States, and staff our own customer support desk from our Ontario office rather than outsourcing it overseas.

Registered business nameEAZY PHONES
Business Identification Number (BIN)1001503255
Registered address4140 Steeles Ave W, Unit 4, Vaughan, Ontario, L4L 4V3, Canada
Countries servedCanada and the United States only
Storefronteazyphones.com (WordPress / WooCommerce)

We operate with full transparency under Canadian retail and consumer-protection law, including the Ontario Consumer Protection Act, 2002, and we disclose our identity in full on every page footer so that any customer, in either country, can confirm who they are buying from before they check out.

Product Catalogue

What We Sell

Every item in our catalogue is a new, unused, factory-sealed consumer electronics product. We do not sell refurbished, used, or grey-market cloned devices. Many models are internationally sourced "Global Version" units — meaning they ship with multi-region firmware and standard accessories, and may differ from carrier-specific North American retail packaging. We state this plainly on every applicable product page rather than leaving customers to guess.

Smartphones

Xiaomi, Redmi, POCO, Samsung Galaxy, Sony Xperia, OnePlus, Oppo, Vivo, Asus ROG, Nubia/ZTE, Nothing, Google Pixel, Honor, Motorola, Huawei

Smart Watches

Samsung Galaxy Watch series

Headphones & Earphones

OnePlus Buds and select true-wireless audio

Tablets

Xiaomi Pad, Honor MagicPad, Redmagic, Samsung Galaxy Tab
100% new stock Factory-sealed No refurbished units Global Version disclosed on listing
Shipping, Duties & Pricing

Where We Ship, and What You Actually Pay

We ship only to Canada and the United States — we do not currently sell to any other country. Every order moves on a Delivered Duty Paid (DDP) basis: import duties, brokerage charges, and customs fees are pre-paid by Eazy Phones and built into the checkout price. The total shown at checkout, plus any applicable Canadian sales tax (HST/GST) calculated by province, is the final amount you pay. There are no surprise charges on delivery.

Handling & Transit

Orders are handed to the carrier within 0–2 business days of purchase, with transit typically taking a further 0–4 business days — a total delivery window of roughly 0–6 business days, shipped free of charge on every order.

Carriers

We ship via DHL Express and FedEx, both of which provide an end-to-end tracking number emailed to you within 0–2 business days of dispatch.

Fulfillment Origin

Orders are dispatched from our Ontario-coordinated fulfillment operation at 4140 Steeles Ave W, Unit 4, Vaughan, Ontario, L4L 4V3, Canada.

Full Policy

Complete carrier, customs, and delivery-estimate detail is published on our Shipping Policy page, linked below.

Returns, Refunds & Warranty

If Something Isn't Right

Every device we sell is backed by a manufacturer or seller warranty against defects, and we accept returns within the window and conditions set out in our Returns & Refund Policy. Refunds are issued to the original payment method once a returned item is received and inspected. For the exact return window, eligibility conditions, and refund timelines that apply to your order, please refer to the full policy — we intentionally keep the authoritative version in one place rather than restating (and risking a mismatch) here.

Checkout & Support

Secure Checkout & Real Human Support

Payment security

Checkout is processed through encrypted, PCI-compliant payment gateways, including PayPal. We do not store full card numbers on our own servers.

Support hours

Monday–Friday, 9:00 AM–5:00 PM Eastern Time (Toronto). We target a one-business-day response to every inquiry.

Ways to reach us

Email, phone, and live WhatsApp chat on the website during business hours — every channel is answered by our own Ontario-based team.

Before and after the sale

The same support desk that answers pre-sale questions also handles order tracking, warranty, and return requests — one team, start to finish.

Privacy, Terms & Cross-Border Compliance

How We Handle Your Data and Your Rights

We collect only the information needed to process, ship, and support your order, and we explain exactly what that is, how long we keep it, and who it may be shared with (such as our shipping carriers and payment processor) in our Privacy Policy. Canadian customers' personal information is handled in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL) for any marketing email. U.S. customers are protected under applicable state consumer-privacy and deceptive-practices statutes, and every order is subject to the FTC's rules on accurate shipping-time representations and truthful advertising.

PIPEDA-aligned data handling CASL-compliant email consent FTC truthful-advertising standard Ontario Consumer Protection Act, 2002

This summary is provided for transparency and is not legal advice. For the binding terms that govern your order, refer to the linked policies.

Visit or Contact Us

Our Office in Vaughan, Ontario

Business hours Mon–Fri, 9:00 AM–5:00 PM EST (Toronto)
WhatsApp Live chat on the website during business hours