Talk to a real person in Vaughan, Ontario.
Every message, whether it's about an order, a warranty claim, or a question before you buy, is answered by our own Ontario-based team — not an outsourced call centre.
What's Going On?
Tell us what you need and we'll route it to the right person on our support desk. For order-specific questions, include your order number so we can pull it up right away.
Support desk status
Our Ontario-based team is currently online Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Messages sent outside these hours are queued and answered the next business day.
Business identity
- Legal / trading nameEazy Phones
- BIN1001503255
- Countries servedCanada & U.S.
Before you write in
Order & shipping questions are usually fastest to resolve via email with your order number included. For warranty or return requests, see our Returns & Refund Policy first.
Quick Answers
We target a one-business-day response to every inquiry sent through this form, email, or WhatsApp during business hours (Mon–Fri, 9:00 AM–5:00 PM EST).
Email us at support@eazyphones.com with your order number and we'll pull your DHL or FedEx tracking details directly. Tracking numbers are also emailed automatically within 0–2 business days of dispatch.
Start with our Returns & Refund Policy for the eligibility window and conditions, then contact us with your order number so we can issue a return authorization.
Yes — call +1 416 817 4612 during business hours, or use the live WhatsApp chat on our website for a faster real-time reply.