Every product listed on eazyphones.com is brand new and factory-sealed. We do not sell refurbished, used, second-hand, or grey-market "cloned" devices. If a listing ever includes an open-box or demo unit, that condition is stated clearly on the product page itself, in the title and description, before you add it to your cart.

Many of our phones and tablets are internationally sourced units, labeled "Global Version" on the listing. This means the device ships with multi-region firmware and standard in-box accessories, and it is not tied to a specific North American carrier. A Global Version phone is not the same physical packaging you would find at a Canadian or U.S. carrier store, and we say so directly on the listing rather than leaving you to guess. Most Global Version phones we sell are dual-SIM and support 5G bands used in Canada and the U.S.; where a model offers eSIM support, that is stated in the product title.

Most Global Version models we carry support the LTE and 5G bands used by major Canadian and U.S. carriers, but band compatibility varies by exact model and by carrier. We recommend checking the "Network & Connectivity" specification table on the specific product page against your carrier's supported bands before ordering. If you're unsure, contact our support team at support@eazyphones.com with the exact model and your carrier name, and we'll confirm compatibility before you buy.

Each device ships with the manufacturer's standard accessories for that regional version — typically a charging cable, documentation, and a SIM tool, with the exact contents listed under "What's in the box" on every product page. Some manufacturers no longer include a power adapter as standard; where that applies, it's stated on the listing.

Contact us at support@eazyphones.com or call +1 416 817 4612 as soon as possible after checkout. If your order hasn't yet entered processing, we can usually amend the color, storage variant, or shipping address, or cancel it for a full refund. Once an order has moved into processing or has shipped, it can no longer be changed or cancelled, but it remains eligible for return under our standard Returns & Refund Policy once delivered.

We accept Visa, Mastercard, American Express, Discover, PayPal, and Google Pay. All card details are entered directly into our encrypted, PCI-DSS-compliant payment gateway — Eazy Phones does not see or store your full card number on our own servers.

Yes. Checkout runs over an encrypted (HTTPS/TLS) connection and payment processing is handled by PCI-DSS-compliant providers. We never ask for your card details by email, phone, or WhatsApp — if anyone contacts you claiming to be Eazy Phones and asks for your full card number over chat or phone, please report it to us immediately.

Payment is authorized and captured at the time you place your order, since your device enters our 0–2 business day processing queue immediately afterward.

Yes. An order confirmation with your itemized invoice is emailed to you immediately after checkout, and a separate shipping confirmation with tracking is sent once your order leaves our facility.

You may request a return within 30 days of the delivery date. The item should be in its original condition with all accessories, documentation, and packaging, consistent with the eligibility conditions in our full Returns & Refund Policy.

Email support@eazyphones.com with your order number and the reason for return, or call +1 416 817 4612 during business hours. We'll confirm eligibility and provide return instructions before you ship anything back.

Once your returned item is received and inspected, we process refunds within 10 business days to your original payment method. Depending on your card issuer or payment provider, it may take a few additional business days for the funds to appear in your account.

Our 30-day return window is intentionally set at or beyond the statutory cooling-off and cancellation periods available to consumers under Canadian provincial consumer protection law (including the Ontario Consumer Protection Act, 2002) and applicable U.S. state consumer protection statutes, so in practice our policy provides equal or greater protection than the minimum legal requirement in either country.

Return shipping responsibility and any condition-based exceptions (for example, devices showing physical damage from misuse) are set out in full in our Returns & Refund Policy — we keep the authoritative, complete version there rather than restating it in two places and risking a mismatch.

Read the full Returns & Refund Policy

We collect only the information needed to process, ship, and support your order — such as your name, shipping address, email, and phone number — plus payment information handled directly by our PCI-compliant payment gateway. We explain exactly what we collect, how long we keep it, and who it may be shared with (such as our shipping carriers and payment processor) in our Privacy Policy.

Canadian customers' personal information is handled in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL) for any marketing email. U.S. customers are protected under applicable state consumer-privacy and deceptive-practices statutes, and every order is subject to the FTC's rules on truthful advertising and accurate shipping-time representations.

Yes. Every marketing email includes an unsubscribe link, and you can also email support@eazyphones.com to opt out at any time. Order-related transactional emails — confirmations, shipping updates, and support replies — are not marketing and will still be sent so you can track your purchase.

No. We do not sell your personal information. It is shared only with the service providers required to fulfil your order — our shipping carriers and our payment processor — as described in full in our Privacy Policy.

Read the full Privacy Policy  ·  Read the Terms of Service