Eazy Phones ("Eazy Phones," "we," "us," or "our") is a Canadian retailer of new, factory-sealed smartphones, tablets, smart watches, and audio accessories, operating exclusively through our WordPress-based online storefront at eazyphones.com. We ship only to customers located in Canada and the United States. This Privacy Policy applies to personal information we collect through our website, by phone, by email, or through WhatsApp chat, whenever you browse our catalogue, create an account, place an order, or contact our support team.

We built this policy to be read and understood by an actual customer, not just a lawyer. Wherever a term like "personal information," "service provider," or "sale of data" has a specific legal meaning under Canadian or U.S. law, we explain what it means for your order in practical terms. If anything here is unclear, contact our support team directly using the details above and we will explain it further.

We use personal information strictly for the purposes below. Under Canadian law, this is what makes your consent "meaningful": we tell you exactly why we need each piece of information, at the time we ask for it.

• Order fulfillment and delivery. To confirm your order, calculate applicable Canadian sales tax (GST/HST/PST as required by your province), pre-pay import duties and brokerage fees under our Delivered Duty Paid model, generate shipping labels, and share tracking information with you.
• Customer support and warranty service. To respond to inquiries submitted by email, phone, or WhatsApp chat, process warranty claims using your device's IMEI or serial number, and handle returns under our Returns & Refund Policy.
• Account management. To let you log in, view order history, save shipping addresses, and manage your wishlist, if you choose to create an account.
• Payment processing and fraud prevention. To authorize and process payment through our PCI-DSS compliant payment gateway, and to detect and prevent fraudulent transactions or chargebacks.
• Marketing communications. To send you product updates, promotions, or newsletters, but only where you have given express opt-in consent, in line with Canada's Anti-Spam Legislation and the U.S. CAN-SPAM Act.
• Legal and regulatory compliance. To keep transaction records required under Canadian tax and consumer-protection law, respond to lawful requests from authorities, and enforce our Terms of Service.
• Site performance and security. To monitor for technical errors, prevent abuse of our checkout system, and understand aggregate traffic patterns through analytics tools described in Section 5.

We do not sell your personal information, and we never rent or trade it to third parties for their own marketing purposes. We only disclose personal information to the following categories of recipients, each of whom is contractually required to protect it and use it solely to help us serve you.

In the unlikely event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction. We would notify affected customers by email or a notice on this page before any such transfer takes effect.

We use cookies and similar technologies to operate our storefront, remember your cart, and understand how visitors use our site. Here is exactly what each category does:

You can manage or disable cookies at any time through your browser settings, or by using an available cookie-preference tool on our site if one is displayed. Disabling non-essential cookies will not prevent you from placing an order, but may reduce personalization. We do not currently respond to browser "Do Not Track" signals differently, because no common industry standard for interpreting them yet exists, though we honor opt-out preference signals where legally required, such as California's Global Privacy Control.

Because we ship to and serve customers in both Canada and the United States, and because some of our website, payment, and IT service providers operate infrastructure in the United States, your personal information may be stored or processed outside of the province or state in which you reside, including in the United States.

By using our Services or placing an order, you acknowledge that your information may be transferred to, stored, and processed in a jurisdiction with data-protection laws that may differ from those of your home province or state. We take contractual and technical steps to require any service provider handling your data, regardless of location, to protect it to a standard consistent with this Policy and applicable Canadian and U.S. law.

If you are a resident of a U.S. state with a comprehensive consumer privacy law — including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Florida, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Minnesota, and other states with similar laws in effect — you generally have the following rights with respect to the personal information we hold about you:

• Right to know / access. Request confirmation of whether we process your personal information, and access to the specific pieces and categories of information collected.
• Right to correct. Request that we correct inaccurate personal information.
• Right to delete. Request deletion of personal information we hold about you, subject to exceptions such as completing a transaction, providing warranty service, or complying with a legal obligation.
• Right to opt out of "sale" or "sharing." As explained below, Eazy Phones does not sell personal information for money. Some U.S. state laws define "sale" or "sharing" broadly enough to include certain advertising cookies; you may opt out of these at any time through your cookie or browser settings.
• Right to non-discrimination. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised a privacy right.
• Right to appeal. If we deny your request, California and several other state laws give you the right to appeal that decision by contacting us again with "Privacy Appeal" in the subject line.

9.1California-Specific Disclosures

Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), we confirm: Eazy Phones does not sell personal information for monetary consideration. Certain advertising cookies described in Section 5 may meet the CCPA's broader definition of "sharing" for cross-context behavioral advertising; you may opt out of this sharing at any time by adjusting your cookie preferences or contacting us at support@eazyphones.com with the subject line "Do Not Sell or Share My Personal Information." We do not knowingly collect or sell the personal information of minors under 16. California residents may also designate an authorized agent to make a request on their behalf, subject to identity verification.

To exercise any U.S. state privacy right, contact us using the details in Section 12. We will verify your identity using the information associated with your order before fulfilling a request, and will respond within the timeframe required by your state's law (typically 45 days, extendable once by an additional 45 days where permitted).

Our Services are directed to adults and are not intended for children under the age of 13. In compliance with the U.S. Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at support@eazyphones.com so we can address it.

13.1How This Fits With Our Other Policies

This Privacy Policy should be read alongside our Terms of Service, Shipping Policy, and Returns & Refund Policy, which govern the contractual terms of your purchase. Where those policies describe a data collection or use not covered here, this Privacy Policy still governs how that data is protected.

13.2Third-Party Links

Our website may contain links to third-party sites, such as carrier tracking pages or manufacturer support pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies separately.

13.3Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision. Material changes will be highlighted on this page, and where required by law, we will notify you directly.