Privacy policy

Last updated: January 3, 2026

This Privacy Policy describes how Eazy Phones (“we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit, use, or make a purchase from https://eazyphones.com (the “Services”).

1. Meaningful Consent

In accordance with Canadian privacy standards, we ensure that your consent to collect and use data is meaningful. This means we clearly state why we need your information (e.g., to ship your phone or process a warranty) at the time of collection. You have the right to withdraw your consent at any time by contacting us, though this may limit our ability to provide certain services.

2. Personal Information We Collect

We collect information that identifies or relates to you, including:

  • Contact information: Name, billing/shipping address, email, and phone number.

  • Payment information: Securely processed transaction data.

  • Account & Order information: Credentials, preferences, and purchase history.

  • Device information: IP address and browser type collected via cookies.

3. Sharing Your Personal Information

We share information with essential service providers:

  • Shopify: Our hosting platform.

  • Logistics Partners: To deliver your orders within Canada and internationally.

  • Legal Compliance: To comply with Canadian laws or respond to lawful requests.

  • Note: We never sell your personal information to third parties.

4. CASL Compliance (Email & Marketing)

Under Canada’s Anti-Spam Legislation (CASL), we will only send you marketing emails (such as newsletters or promotions) if:

  • You have given us express opt-in consent.

  • We have an existing business relationship (e.g., you bought a phone from us in the last 2 years).

  • Every marketing email includes a clear "Unsubscribe" link, which we will process within 10 business days.

5. Cookies & Tracking

We use cookies to improve your shopping experience. You can manage or disable cookies in your browser settings, though some site features may require them to function.

6. Data Security & International Transfers

We implement industry-standard safeguards to protect your data. Because we use Shopify, your data may be processed on servers located outside of Canada (such as in the United States). By using our Services, you acknowledge these international transfers.

7. Your Privacy Rights (PIPEDA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access and receive a copy of your data.

  • Request corrections to inaccurate information.

  • File a challenge regarding our compliance with privacy principles.

8. Accountability & Privacy Officer

We have appointed a Privacy Officer to oversee our data practices. For any questions, data access requests, or privacy complaints, please contact:

Privacy Officer: Eazy Phones Support Team Address: 4-4140 Steeles Avenue West, Woodbridge, Ontario L4L 4V3, Canada

Phone: +1 416 817 4612

Email: support@eazyphones.com

What changed?

  1. Meaningful Consent: Added to satisfy the Office of the Privacy Commissioner’s requirements.

  2. CASL Section: Included specific language about Canadian Anti-Spam laws for your marketing.

  3. Privacy Officer: PIPEDA requires you to designate an "accountable" individual or team for privacy.

  4. Updated Address: All contact points now reflect your Woodbridge, Ontario location.