Politique de remboursement

Last updated: January 22, 2026

At Eazy Phones, customer satisfaction is our priority. We stand behind our products and want you to be completely satisfied with your purchase. That is why we offer a straightforward, risk-free return process. To learn more about our commitment to quality and technology, visit our About Us page.

1. 30-Day Free Returns

We offer a 30-day free return policy, giving you 30 days from the date you receive your item to request a return.

  • No Return Shipping Fees: We provide a prepaid return shipping label for all eligible returns.

  • Full Refund: There are no restocking fees for items returned in their original condition.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused and in the same condition that you received it.

  • Packaging: The item must be in its original packaging, including all boxes, manuals, cables, and accessories.

  • Proof of Purchase: A receipt or official order confirmation is required.

  • Security Reset: For security and privacy, devices that have been set up with personal accounts (e.g., iCloud or Google accounts) must be factory reset before being returned.

3. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our support team at support@eazyphones.com.

  2. Approval: Once your return request is approved, we will provide you with a Return Authorization and a Prepaid Return Shipping Label.

  3. Shipping: Follow the instructions provided to drop off your package at the designated carrier location.

⚠️ Important: Items sent back to us without prior return approval will not be accepted.

4. Return Address

All approved returns must be sent to our Canadian processing center: Eazy Phones Returns 4-4140 Steeles Avenue West

Woodbridge, Ontario L4L 4V3

Canada

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us right away. We will evaluate the issue immediately and provide a replacement or a full refund at no cost to you.

6. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval of your refund.

  • Approval: If approved, your refund will be processed automatically to your original payment method.

  • Timeline: Refunds typically appear in your account within 10 business days, depending on your bank or credit card issuer's processing times.

7. Contact Us

For any questions regarding returns or refunds, please reach out to our Ontario-based team:

  • Email: support@eazyphones.com

  • Phone: +1 416 817 4612

  • Address: 4-4140 Steeles Avenue West, Woodbridge, ON L4L 4V3, Canada