退款政策

Returns & Refund Policy

At Eazy Phones, customer satisfaction is important to us. Please review our return and refund policy below.

Return Eligibility

• We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

• To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • The item must be in its original packaging, with all accessories and tags included

  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return, please contact us at:
📧 support@eazyphones.com

Once your return request is approved, we will provide:

• A return shipping label

• Instructions on how and where to send your package

⚠️ Important: Items sent back without prior return approval will not be accepted.

Return Address

All approved returns must be sent to:
10 Cheung Yee Street, Cheung Sha Wan, Kowloon, Hong Kong SAR

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and provide a suitable resolution.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be issued to your original payment method within 10 business days.

• Please note that processing times may vary depending on your bank or credit card provider.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:
📧 support@eazyphones.com